Terms & Conditions

Welcome to Vonderly! These Terms & Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully. If you do not agree with any part of these terms, you must not use our website.

1. Company Information: Vonderly is a social enterprise based in Sri Lanka, specializing in high-quality handicrafts including quilling crafts, cloth crafts, and ribbon crafts.
2. Contact Information: For any inquiries, you can reach us at:

• Email: hello@vonderly.com
• Phone: +94 76 076 4565
• Address: 263, Palaly Road, Kantharmadam, Jaffna, Sri Lanka

1. Eligibility: By using our website, you represent that you are at least the age of majority in your country or state of residence.
2. Account Registration: To access certain features of our website, you may need to register for an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Prohibited Activities: You agree not to engage in any activities that could harm the website or its users, including but not limited to hacking, spamming, or transmitting viruses.

1. Product Description: We strive to display our products as accurately as possible. However, the colors and details you see on your screen may vary slightly from the actual product.
2. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product descriptions, or errors in pricing.
3. Pricing: All prices are listed in USD and are subject to change without notice. Any applicable taxes and shipping costs will be added at checkout.
4. Payment: We accept several payment methods. Your payment information is processed securely, and we do not store any payment details on our servers.

1. Shipping Locations: We currently ship to several countries including the US, UK, Canada. Please refer to our shipping policy for more details.
2. Delivery Time: Delivery times vary based on the destination and shipping method chosen. Estimated delivery times will be provided at checkout.
3. Customs and Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

1. Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of receipt for a refund or exchange. Items must be in their original condition and packaging.
2. Refunds: Refunds will be processed within 5–10 business days of receiving the returned item. The refund will be issued to the original payment method used.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the item received was incorrect.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Vonderly or its content suppliers and is protected by international copyright laws.

To the fullest extent permitted by law, Vonderly shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the website or products purchased through the website.

We reserve the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Your continued use of the website after any changes constitutes acceptance of the new terms.

These terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

If you have any questions or concerns about these Terms & Conditions, please contact us at hello@vonderly.com.

Thank you for shopping with Vonderly!